Inaya Accessories

Exchange and Returns


Shopping online can be tricky and Cumbersome. And Inaya understands that. Sometimes you may need some time to decide whether you want to hang on to what you’ve bought, or simply return it because it turned out to be different compared to what you had in mind. That’s why we offer you 5 days to decide. 

-We do not provide refund on any goods sold. Goods once sold can only be exchanged for replacement or a store credit if they meet our terms and conditions.

– Simply, you can conveniently return any unworn/unused item for a credit coupon, within 5 days from the date of delivery via Whatsapp, on the given Number : 8355940180 or using this link - Link

For whatsapp, message us with the given information :

– Order number

– Delivery address

– Specify the reason for return along with the product image for quality check and in case of a defective or incorrect product, please send us an image of the defected item 

If approved for exchange / replacement, a credit note and a reverse pick-up will be scheduled within 2-4 business days. Please ensure that the product you return is unused and in original packing condition. No request for return or exchange or credit note for the same shall be approved beyond 3 days of delivery.

– Credit Value will be for the full value of the products returned, excluding any shipping/COD charges and will be valid for a period of 3 whole months

– Please note that the item MUST be unworn/unused.

The Shipping Charges will not be Borne by us for the same and will have to be borne by the customer unless the piece is damaged or defected. 

Can everything be returned?

Yes, as long as it doesn’t fall in to any of the following categories:

As you can imagine, personalized items have been made specifically as per your requirements, which is why they are not eligible for refunds.

– Anything from the Personalised collection will not be eligible for a return. 

– This is also applicable to sale items, offer items and free items, unless the product is broken or defected.

-An item once exchanged cannot be exchanged a second time and will not qualify for any returns. 

We advise you not accept any order if our seal is broken or the box is unsealed at the time of delivery – these orders will not be accepted if returned.

Please note: For Cash On Delivery you cannot open the box without making the payment at the time of delivery. 

  • Once your return is received, the quality will be checked. This is subject to your return having met the requirements of being unused and returned within 3 days.


-For any items with manufacturing defects, wrong orders or Quality issues, please contact us via the given link or WhatsApp( Calling not available) with photographs of the damaged piece to schedule a reverse pickup at no additional cost.

-The said item should have been delivered not more than 3 days back to be eligible for a free exchange. Any requests raised post the exchange period will not count as a manufacturing defect. Any Damage to the product due to wear and tear will not qualify for a free exchange. 

-The said item will be exchanged with a fresh new piece within 7 working days, once again at no extra cost. 

-They will not be eligible for a refund, instead we we will either exchange it for a fresh new piece or a credit note against the return. 

In case of any queries apart from this, feel free to reach out to us on Whatsapp or via this link, team Inaya will be happy to assist you! 


Ask Us Anything

Yes, our jewellery is meant for daily use. It is shower safe, hypoallergenic and tarnish resistant. Made in Surgical Grade Stainless Steel, either Gold Vermeil or PVD plating is used to ensure longevity and is also covered under a 1 Year Long Warranty for Plating Issues.

Yes, we do offer COD on the orders upto Rs. 3000/-

COD is not available on Personalised / Made to Orders and on preorders.

Orders are processed and shipped within 48 Business hours and delivered within 3-7 Business days depending on the city and state with an exception of Personalised and Pre-orders. These have a making time of upto 10 working days, post which it is shipped.

We offer 1 year of warranty on the plating for our jewellery and is applicable on all orders placed via our website. The same does not cover outer damages and wear & tear.

You can conveniently return any unworn/unused item for a credit coupon, within 5 days from the date of delivery. Please note Personalised collection and Special Sale/Used items will not be eligible for a return.

We are based in Mumbai, India. One can take an appointment to visit our studio and try on the pieces they wish to purchase. You can get in touch with our team on any of the support channels to schedule the appointment.

You can reach out to us via ou Support Email ( or WhatsApp Customer Care number: +91 8355940180 . Please note this is a WhatsApp only number